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Network & Connectivity
Connectivity Issues
Phone Only Icon
- Please call customer care and make sure your account is configured with the sidekick unlimited data plan. You need this plan to use the Instant Messengers, Catalog, Web, Data backup, and much much more.
- If you have the data plan, please call customer care, you most likely have an outage in your area.
"One Dot Dancing"
Although rare, it may come across your device that you get stuck on one dot. This could mean a few things, and I will try to walk you through it!- First, please make sure your T-mobile account has the Sidekick Unlimited GPRS data plan.
- If you do, then please check your APN settings.
- Go to Menu>Settings>Network Options (look for the change APN button)
- APN should be hiptop.t-mobile.com
- User-name AND password should be dummy
- If yours is not the above, please change it if your provider is T-MOBILE and click "set APN"
- If that STILL doesn't fix your device, please call customer care (1-800-937-8997) from a different phone (Preferably Land line).
"Two Dot Dancing"
Is your T-mobile sidekick3 stuck on two dots instead of a G? Then do the following to fix it!- Try toggling the airplane mode On and Off. (menu, airplane mode, wireless off)
- If that doesn't work, try a soft rest. 1 @ 0(zero) keys at the SAME time.
- If that does not work, please call T-mobile Customer Care from a DIFFERENT handset (one other than the device with connectivity issues)
"Three Dot Dancing"
- Please make sure you have logged in. Hit the menu button, and if you see "login", please click that and login.
- If not, please call customer care for help.
Latest page update: made by ABERCROMBIE_DUDE_913
, Dec 4 2007, 3:02 PM EST
(about this update
About This Update
Edited by ABERCROMBIE_DUDE_913
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Edited by ABERCROMBIE_DUDE_913
4 words added
1 word deleted
view changes
- complete history)
Keyword tags:
connectivity
coverage
forums
Network
Sidekick 3
US
More Info: links to this page
(Showing the last 5 of 37 - view all)
| Started By | Thread Subject | Replies | Last Post | |
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| jspfunk | connect to the net | 1 | Jan 22 2008, 7:38 PM EST by sidekicksupport | |
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Thread started: Aug 26 2007, 3:18 PM EDT
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Can I connect my pc to the sidekick 3 (bluetooth) then use the sk3 to connect to the internet.
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| basketballsuperstar5 | ringtones | 1 | Jan 22 2008, 7:36 PM EST by sidekicksupport | |
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Thread started: Jan 18 2008, 10:25 PM EST
Watch
is there anywhere where you can get free ringtones for the tmobile sidekick slide?!?!
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| ABERCROMBIE_DUDE_913 | BETTER SITES? | 1 | Dec 7 2007, 10:08 PM EST by Doreyda | |
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Thread started: Dec 4 2007, 3:11 PM EST
Watch
ANY ONE KNOW OF ANY SITES TO GET ON THE SIDEKICK WITH?
2
out of
4 found this valuable.
Do you?
Keyword tags:
connectivity
coverage
forums
Network
Sidekick 3
US
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| BEYAKZ | activation | 1 | Sep 22 2007, 9:31 PM EDT by joshua01 | |
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Thread started: Mar 12 2007, 2:32 PM EDT
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i just bought my sidekick 3...how long will activation take?
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| jenbo | HELP!! | 1 | Sep 19 2007, 3:11 PM EDT by justarep | |
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Thread started: Sep 19 2007, 1:52 PM EDT
Watch
My sidekick is going insane. i recently moved to NY from CA, and my connection is out of wack. but thats not my problem. my battery died, and when i charged it, my sidekick is now asking me to Sign In to use its features. I have no idea what my sign on info is..!! where do i find it???
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(Showing the last 5 of 37 - view all)